Right from inception, we installed an effective claims settlement process to ensure that our PROVIDER AFFILIATES are monitized in terms of non delay in paying our CLAIMS because we understand the critical role they play in translating our corporate mission into results in the market place. We shall continue to leverage on our exiting formidable good will and relationship with our PROVIDER AFFILIATES and improve at all times in the future assuring our Providers that we are together in this business no matter the evolving challenge. There shall always be claims issues, but we will accommodate all genuine complaints and ensure that we keep our Providers in business for our mutual benefits.